Support

We pride ourselves on designing products that are easy for our clients to understand and implement, and we therefore experience a low number of technical enquiries.

Whilst we have made every effort to try and make Skillsarena as simple to use as possible, we recognise that computer systems and setups can be different.  That’s why we provide a comprehensive support service to our clients for administering the system and for our candidates whilst they use the system.

If you are experiencing difficulties in running the test, or have a query, please read the following frequently asked questions which cover some of the most common questions we are asked about our testing system.

FAQ's

Q - I cannot log in to the system.
A – Most login issues are caused by simple copying errors with the usernames and passwords provided.

For Candidates

Please take the time to check the username and password and if possible copy and paste the details into the login boxes from the email you have been sent.

For Clients

Please check you are logging into the correct (client) area on the website.

Q – What are the requirements for your testing software?
A – Our testing software requires Windows XP, Vista or Seven with either Internet Explorer 7 and above or Firefox 3 and above and Adobe flash player 8 or above.  MacOSx 10.4 (intel processor) or higher with Firefox 3 or above and Adobe flash player 8 or above is supported for flash based tests.  Unfortunately we do not currently support Google’s chrome browser.

Q – I have logged into the system, and run the system check, but it says I do not have Authorware installed, how do I install this on my system?
A – The Authorware Web Player is available at the following link: Authorware Web Player.  Note: Authorware is only required for a small number of tests (Outlook XP, Word XP, PowerPoint XP, Excel XP, Access XP, and Sage Line 50).

Q – My system has crashed half way through the test, what should I do?
A – The test system is designed to fail safe in the event of a computer crash.  If this happens, please close all open browser windows and proceed to log into the test system again.  Your test should restart from where it left off.

Q – I have loaded the test, but I have received a page with a frosted blue colour and a black question box in the middle of the screen, what should I do now?
A – This is part of the normal test loading process.  Please click the green tick icon once you have read the first question to agree and start the test.

Q – I am using Internet Explorer and I have received an access denied error, a loading files error or a permanent “Made with Macromedia” message when I start the test.
A – This problem is caused by the settings in your internet browser.  However, it is a simple procedure to correct these settings.

First, if you are on Windows Vista or Windows 7, please go to your browser and turn off protected mode.  To do this, go to Tools > Internet Options, then click on the security tab.  Near the bottom of the page there is an option labelled "Enable protected mode."  Untick this box.  When you get the security warning message, click on OK.

After completing the above process, and also for Windows XP, please go to Tools > Internet Options and then security.  Click on trusted sites, then on the sites button.  Untick the box where it says "Require server verification (https:) for all sites in this zone."  In the box where it says "Add this website to the zone:" type "http://www.skillsarena.com" and click Add, then  add: "http://skillstesting.skillsarena.com" and also add: "*.skillsarena.com"  and "*.skillsarenacorporate.com" check that under Websites: "www.skillsarena.com" is listed then click close.

After completing these steps, please proceed to login to the test site and the access error message should have gone.

Q – I cannot see a next question button.
A – This is usually caused by the screen resolution on your computer being too low for the buttons at the bottom of the test window to be visible.  Please change your screen resolution to a higher setting to be able to see these buttons.

Q - What is the Recommended Minimum Spec for Running Skillsarena Enterprise

• Windows XP with 256Mb RAM (min), 512Mb recommended with 1.5GHz processor or better.
• Windows Vista/7 with 1Gb RAM (min), 2Gb recommended with 2GHz processor or better.
• Internet Explorer 7 or Firefox 3 or better, and Adobe Flash player 8 or better.
• MacOSX 10.4 with intel processor and 1Gb RAM or better.
• Firefox 3 or better, and Adobe Flash player 8 or better.
• Stable ADSL or Cable broadband connection with 1MBps transfer rate or better.

Q - What is the Recommended Minimum Spec for Running Skillsarena Legacy

• Windows XP with 256Mb RAM (min), 512Mb recommended with 1.5GHz processor or better.
• Windows Vista/7 with 1Gb RAM (min), 2Gb recommended with 2GHz processor or better.
• Internet Explorer 7 or Firefox 3 or better, and Adobe Flash player 8 or better and Authorware web player.
• Stable ADSL or Cable broadband connection with 1MBps transfer rate or better.

Help Desk

If you have a question which is not covered by these options, we have a dedicated team that is happy to answer your questions.  Please email our support team on support@skillsarena.com.

Alternatively, we provide a telephone support desk from 9am to 5.30pm from Monday to Friday on the following number: 0845 067 8846.