Call Centre Suite, Skills Assessment

Skillsarena has a long-standing relationship with call centres across the UK. We understand that a call centre is a stressful and demanding working environment, which requires staff to have a high level of customer service.

Call centres typically encounter unique training demands and this is why Skillsarena has developed a range of software packages that are tailored specifically to meet these needs. The Call Centre Suite incorporates audio tests to evaluate the candidates' efficiency in understanding and entering data, navigating call centre applications and using available information to resolve customer queries.

Skillsarena's current clients include Echo, which provides process management services for UK and Ireland regulated organisations. As a wholly owned subsidiary of South Staffordshire Plc, it has around 500 employees at shared service centres in the Midlands and Northern Ireland.

'Employing the right person for a role is of vital importance to Echo, and whether recruiting for one new starter or a group, online testing can prove a cost effective selection tool.

Since April 2008, we have used a selection of Skillsarena's tests to assist with a large recruitment campaign and have found it to be a valuable addition to our existing interview process. The system is easy to administer, whether using their existing material or the 'Create Your Own' function, and provides instant feedback.'  

Beth Thacker, Echo HR Advisor