Call Centre Suite, Skills Assessment

These audio-based assessments are specifically designed for those in a demanding call centre environment that need to hone particular skills and competencies in speed, precision, concentration and listening.

Questions are randomised from a large and diverse pool of questions to ensure an accurate assessment of each candidate's skills, and the three tests - standard data entry, advanced data entry and town name test - collectively record data concerning the speed of inputing characters, understanding of regional accents and the spelling of various UK town names.

Candidates who score well on the online tests are more likely to be outstanding employees, performing highly at job criteria such as quick handling times, accurate data recall, customer service ratings and other important metrics that impact the bottom line.

National organisations across the UK have used Skillsarena's Call Centre Suite in their recruitment process to identify and hire competent staff, and to professionally develop those already in the organisation in order to maintain high levels of customer satisfaction.